USER TERMS AND CONDITIONS

IMPORTANT NOTICE: It is illegal to sell alcohol to people under the age of 18. By placing an order, you must confirm that you are 18 years old or above. You must ensure that no other person shall use your login to purchase alcohol products and a person aged 18 or above (identification required) must be present to take delivery, otherwise delivery shall be withdrawn and attempted at another time agreed between you and us.

• General

  Please read these terms and conditions carefully before using the site. By accessing to or using our e-Store (as defined below), the Website (as defined below) and/or the Mobile App (as defined below) or any part of it, you agree that you have read the following terms and conditions, the Privacy Policy (as defined below), the Inspection Policy (if applicable) (as defined below) and any other policy and term adopted by Winestry (collectively, “these Terms & Conditions”) which may at our absolute discretion be revised from time to time, and that you understand, accept and agree to be bound by these Terms & Conditions. You agree to review these Terms & Conditions periodically and the continuing access to and/or use by you of our website (the “Website”) or its mobile app (the “Mobile App”) shall be deemed as conclusive evidence of the irrevocable acceptance by you of these Terms & Conditions as they become effective from time to time.

• Definitions and Interpretations

  • Unless the context otherwise requires, in these Terms & Conditions,

    “content” includes any or all text, graphics, logos, icons, photographs, images, videos, moving visual representational images or a combination of sounds and any of the foregoing, audio, computer programmes, and other materials featured, displayed or used in or in relation to our e-Store, the Website and/or the Mobile App;

    “e-Store” means the Website, the Mobile App and/or our other distribution and fulfilment channels, services and offerings (as the case may be) through which you may view and place an order of merchandise available thereat with us;

    “Hong Kong” means The Hong Kong Special Administrative Region of the People's Republic of China;

    “Inspected Merchandise” means each of those merchandise having been inspected by us under our Price AdvisoryService;

    “intellectual property rights” includes any and all patents, trademarks, rights in domain names, rights in designs, copyright and database rights (whether registered or not and any applications to register or rights to apply for registration of any of the foregoing), rights in confidential information and all other intellectual property rights of a similar or corresponding character which may subsist now or in the future in any part of the world;

    “merchandise” means the goods (including wine) or services you may order through our e-Store;

    “Price Advisory Service Policy” means the policy of Winestry with respect to our Price Advisory Service as updated from time to time;

    “Price Advisory Service” means those services offered by us to Sellers or potential Sellers with an aim to verify the authenticity or quality of the relevant merchandise, all subject to the Price Advisory Service Policy;

    “Privacy Policy” means the privacy policy of Winestry as updated from time to time and is shown at https://www.winestry.com.hk/privacy_policy ;

    “Seller” is a reference to the person, firm, company or any other body corporate or unincorporated which accesses to or uses our e-Store, the Website and/or the ,Mobile App and makes or attempts to make any merchandise available for sale with us, whether in the capacity or a seller, merchant, contributor of content, or any agent, consultant or contractor thereof or otherwise;

    “user”, “you” or “your” is a reference to the person, firm, company or any other body corporate or unincorporated which accesses to or uses the e-Store and/or the Mobile App and/or places an order of merchandise with us;

    “Winestry”, “we”, “us” or “our” is a reference to Great Wall Belt & Road International Limited which establishes, develops and operates the e-Store under the brandname “Winestry”; and

    a “working day” means a day (other than Sunday) on which commercial banks in Hong Kong are open for business.

  • In these Terms & Conditions, unless expressed to the contrary or the context otherwise requires:

    • words denoted in the singular only include the plural and vice versa; words denoted in any gender include all genders; and, terms denoting people or persons include both natural and legal persons (such as corporations) and vice versa;
    • a reference to legislation includes any amendment to it, any legislation substituted for it, and any subordinate legislation made under it and, unless expressly provides the otherwise, refers to legislation enacted in Hong Kong;
    • a reference to “user”, “Seller” or “we” includes that party's personal representatives, successors and permitted assigns and if that party comprises two or more persons, it means each of the persons individually and any two or more of them jointly;
    • the expressions “including”, “include”, “for example” or “such as” shall be construed only as illustration or emphasis and shall not be construed or take effect as limiting the generality or earlier words;
    • another grammatical form of a defined expression has a corresponding meaning; and
    • where time is to be calculated by reference to a day or event, that day or the day of that event is excluded

• Registration

  You are required to register with us to create a user account with us when you use our e-Store or any of our other services, or place an order. By registering you are making a statement, upon which we are entitled to rely, that you are aged 18 years or above and capable of forming a legally binding contract. In consideration of your use of our e-Store or any of our other services, you irrevocably and unconditionally agree to:

  • provide true, accurate, current and complete information about yourself during registration and promptly update your registration information thereafter. If we have reasonable grounds to suspect that any information is untrue, inaccurate, not current or incomplete, we have the right to suspend or terminate your registration;
  • safeguard your username and password with reasonable care; and
  authorise us to assume that any person using our e-Store, the Website and/or the Mobile App with your username and password is either you yourself or is authorised to act for you.

• Orders

  • Except where otherwise specified, we are not a seller or supplier of any merchandise on our e-Store. We are only responsible for managing and administering our e-Store, arranging order processing and fulfilment for the merchandise you ordered from the Sellers through our e-Store.
  • Each Seller will be solely responsible for providing and shall make every effort to ensure that prices, details and sizes of merchandise he/she offers at our e-Store are up-to-date and the descriptions thereto are as accurately as possible. Prices and other details are subject to change without prior notice.
  • When you place an order of merchandise, you are making an offer to buy from the Seller the merchandise you have specified at the price stated for that merchandise. Once an order has been submitted, you cannot cancel the order even if the acceptance or rejection of your order is still pending, and the order is subject to our and that Seller’s acceptance at our sole discretion and stock availability.
  • We do not represent or warrant, and deny any responsibility for the accuracy or completeness of the descriptions or other contents, including but not limited to vintage, provenance, authenticity, quality and condition of any merchandise as may be stated on our e-Store. Any and all statements made and information and other contents provided relating to the merchandise offered on the e-Store are merely those by the relevant Seller and at no time can be construed as warranties and representations of fact or assumptions of any liability on our part.
  • All orders are subject to confirmation of final availability, and each Seller shall have the right to reject an order in the event that any of the merchandise requested is unavailable. In the event that a Seller is unable to fulfil any of the merchandise in your order, we will, except in unforeseen circumstances, notify you by phone, email, SMS or notification via the Mobile App before your requested delivery date.
  • You are requested to examine the merchandise immediately upon delivery / collection for any deficiencies and/or damages. Claims (if any) must be lodged in accordance with the “Return, Exchange or Refund” section below, otherwise any breakages or shortfall shall be deemed to have occurred thereafter.

• Price and Payment

  • All merchandise prices listed on our e-Store are in Hong Kong dollars. The applicable price shall be the price listed on our e-Store as at the date of purchase.
  • Acceptance of an order is subject to our and that Seller’s sole discretion. If the order is cancelled by us or that Seller, and you have already made a payment, we will make a refund to you. You agree and accept that we will not be obliged to offer any other remedy or compensation for disappointment suffered or any other ground whatsoever.
  • We only accept such modes of payment as specified on our e-Store including credit/debit cards (Visa, MasterCard and American Express) issued in Hong Kong, Alipay Hong Kong, WeChat Pay Hong Kong, FPS (Faster Payment System) and Payme. When you place an order of merchandise, you irrevocably authorise us to debit from such mode of payment you specify on your order for the amount that you are liable to settle at the time our acceptance of your order is acknowledged and you represent that you are authorised to make such payment. Title to the merchandise does not pass to you until full payment has been received and delivery of the merchandise has been made.
  • We use third-party payment services to process online transactions. When you place an order, you agree and accept that your credit card (or any other mode of payment) information will be collected, processed, and kept by us and a payment service provider subject to its terms and conditions. You agree and accept that you are solely and exclusively responsible for any losses incurred or sustained by you in making credit card and other transactions, and in no event shall any such losses in whole or in part be borne by us.

• Delivery

  • Unless otherwise specified, please refer to our e-Store for details of the delivery charges and free delivery threshold. We reserve our right to amend the provisions thereof at any time without prior notice.
  • We only accept orders for delivery in Hong Kong and we only make deliveries in the specified areas of Hong Kong from Monday to Saturday except statutory holidays and the first 4 days of the Chinese New Year or when typhoon warning signal No. 8 or above or black rainstorm warning is in force. Under bad weather conditions, delivery services could be delayed or suspended, and you will be contacted for rescheduling the delivery at no cost.
  • We currently do not make deliveries to remote areas and outlying islands (other than Tung Chung/Airport, Discovery Bay and Ma Wan where additional delivery charges will be levied), and buildings without elevator facilities. We reserve our right to decline delivery at our sole discretion. You agree and accept that you will collect your ordered merchandise from our designated facilities and under no circumstances will we accept cancellation of order or refund.
  • Under normal circumstances, merchandise ordered will be delivered in one or more instalments within 2 to 5 working days. You should ensure that you (or another person aged 18 or above) will be present during the agreed delivery time slot to collect the alcoholic items, and agree to present your/his photo identification upon request when acknowledging receipt of the merchandise. If no one aged 18 or above accepts the delivery at the nominated delivery address on the delivery date and time slot, re-delivery service charges may be applied.
  • The merchandise shall be, and shall be irrevocably deemed to be, delivered and accepted by you when the merchandise is delivered to the address you provide us for delivery.
  • Subject to prior online arrangement, you may be offered to select from any one of the delivery time-slots available at the time you make your order. Any times and dates given for dispatch of merchandise, or the length of time that merchandise will take to be delivered, are only estimates. If we are unable to meet any stated dispatch or delivery dates or times we will inform you as to the progress of your order. You agree and accept that only under exceptional circumstances we will accept cancellation of order or refund.
  • You will become the owner of the merchandise you have ordered when you have fully paid them and they have been delivered to you, and the title to and risk of the merchandise pass to you from the Seller upon full payment and receipt of delivery of the merchandise. Once merchandise has been delivered to you they will be held at your own risk and we will not be liable for any loss or damage.

• Return, Exchange or Refund

  • Although we strive to offer wines in their best condition, you must make appropriate allowances for natural variations of conditions of cases, labels and corks for wines. Therefore, we respectfully have to state that unless otherwise stipulated, no return, exchange or refund of merchandise will be accepted. Please also read the return or exchange policy as specified by each individual Seller (if any) carefully before you place an order.
  • You must inspect the merchandise immediately upon delivery for any deficiencies and/or damages. Subject to return or exchange policy of individual Seller, claims (if any) must be lodged within 24 hours of the time of delivery, otherwise you will be irrevocably deemed to have accepted the merchandise in full satisfaction, and if you notice that you have received wrong or broken items, or any merchandise is with a shortage, or otherwise out of condition, please notify us within 24 hours of receiving the merchandise either by Whatsapp to our customer service hotline (852) 5740 5304 , email to cs@winestry.com.hk or via the Website or the Mobile App. If the subject matter of the claim relates to an Inspected Merchandise, we will judge any such claim through an inspection of the subject merchandise or by any other means as we determine, and, when we see appropriate, may work with the relevant Seller to arrange for a refund. Please note that many of the merchandise are old or rare wines which may be past their peak drinking window and may be either unpleasant, undrinkable, or not in the best condition in terms of their fill levels, labels and physical appearance. We accept no responsibility for a wine being faulty, unpleasant or undrinkable. Please also read Section I “Disclaimer and Limitation of Liability” below.
  • Any merchandise acceptable for exchange is subject to stock availability. In the case of an acceptable return of merchandise, all gift items with purchase must be returned together with the returned merchandise, or otherwise the retail value of the gift item would be charged on you.
  • Notwithstanding anything in these Terms & Conditions to the contrary, we shall not be liable for any failure to meet any obligations caused by circumstances beyond our reasonable control including but without limitation, acts of God, war, flood, fire explosion, civil disobedience, governmental action, legislation not in force at the of the time of promulgation of these Terms & Conditions, restraints imposed by governments or any other regulatory authorities, labour disputes, trade disputes or delays of parties over which we have no reasonable control.
  • In case of any dispute, our determination shall be final and binding on you except manifest errors.

• Winestry Wine Dollar

  • Through purchasing merchandise at our e-Store, you may be eligible for joining our loyalty programme as a member and be awarded with Winestry Wine Dollar with reference to the net payment for your order of merchandise at our e-Store, which will be automatically accrued to your user account with us. The conversion ratios of the amount of the net payment for your order of merchandise into Winestry Wine Dollar shall be solely determined and may be adjusted from time to time by us, and the ratios may be different in different tiers of customers. Unless promulgated otherwise, the conversion ratios will be posted on the Website and/or Mobile App.

  • Winestry Wine Dollar are:

    • accrued after completion of the entire purchase where purchase price is fully settled and merchandise is delivered/collected and accepted by you;
    • only applicable to purchase of merchandise at our e-Store;
    • valid for 12 months commencing from the date of your last purchase of merchandise at our e-Store beyond which it will automatically lapse without further notice;
    • neither transferable, exchangeable nor redeemable for cash or any other credit or rebate; and
    • not applicable for payment or settlement of delivery charge, storage charge or any other fees or charges payable to us, other than payment for your order of merchandise at our e-Store.
  • By satisfying the entry criteria prescribed for a specific tier of members, you will be accordingly assigned to that tier and be entitled to those discounts and benefits associated with that particular tier. The tier of your membership will be re-assessed periodically with reference to (among others) the Winestry Wine Dollar awarded to you during the relevant period. Notwithstanding the foregoing, all tier movements are subject to our sole discretion.

  • We may at any time adjust any Winestry Wine Dollar from your user account under any of the following circumstances:

    • an erroneous crediting or entry of Winestry Wine Dollar to or in your user account;
    • cancellation, reversal or refund of any of your purchase of merchandise at our e-Store;
    • a fraud being committed or suspected by us; or
    • any other situations where we see fair and appropriate in safeguarding the integrity of transactions involving Winestry Wine Dollar.
  • Notwithstanding the foregoing provisions, any Winestry Wine Dollar and any other rights and benefits associated with you being a member of our loyalty programme accrued to you will lapse and be forfeited in the event of termination of your user account with us on any ground whatsoever.
  • In the absence of any manifest error, our record on any Winestry Wine Dollar accrued to you or any terms and conditions associated therewith shall be conclusive and binding on you.
  • For the purpose of these User Terms and Conditions, “net payment” means the amount you pay for your purchase of merchandise at our e-Store after deduction of, among others and where applicable, Winestry Wine Dollar and any offer, discount, credit or rebate given by us or any Seller.

• Disclaimer and Limitation of Liability

  • You agree that you are making use of our e-Store, the Website and/or the Mobile App at your own risk, and that they are being provided to you on an “as is” and “as available” basis. We make no warranties, express or implied, with respect to our e-Store, the Website and/or the Mobile App and your access to our e-Store, the Website and/or the Mobile App or any part of it will be uninterrupted, accurate, reliable, timely, secure, or free from fault, viruses or other harmful components. To the fullest extent permitted by law, we hereby disclaim all warranties, express or implied, on our services will be provided with due care or diligence or any merchandise made available on our e-Store, the Website and/or the Mobile App, including the implied warranties of merchantability, fitness for a particular purpose and non-infringement.
  • You agree that no data transmission over the Internet can be guaranteed as totally secure. Whilst we strive to protect such information, we do not warrant and cannot ensure the security of any information which you transmit to us. Any information which you transmit to us is transmitted at your own risk.

  • In addition, to the extent permitted by law, neither we, our subsidiaries, holding companies, subsidiaries of such holding companies nor any officers, directors, employees, agents, business partners or associates, consultants or contractors of any of the foregoing (collectively, “our associated parties”) shall be liable for:

    • any damages whatsoever resulting directly or indirectly from:

      • your use or misuse of or your inability to use our e-Store, the Website and/or the Mobile App, or otherwise our e-Store, the Website and/or the Mobile App, any merchandise or our other services being unavailable,
      • any delays or disruptions in our e-Store, the Website and/or the Mobile App or any merchandise or our other services (including any delivery, transportation or any other handling whatsoever of your merchandise) being made available or any negligent provision of merchandise or our services,
      • any damage to a merchandise ordered by you or its quality or (in the case of bottled wine) the label, cork, capsule or any other part of the bottle thereof during the course of or associated with the transactions on the purchase or order of a merchandise or our other services (including any delivery, transportation or any other handling whatsoever of a merchandise) being made available or any negligent provision of merchandise or our services;
      • any information or content provided or procured by Sellers or other third parties via hypertext links or otherwise,
      • any errors or inaccuracies of any kind in our e-Store, the Website and/or the Mobile App,
      • viruses or other malicious software obtained by accessing or linking to our e-Store, the Website and/or the Mobile App,
      • any suspension or other action taken with respect to your account by us,
      • any misrepresentation on or relating to our e-Store, the Website and/or the Mobile App, any merchandise or our other services; nor
    • any indirect, incidental, special, consequential or exemplary damages (even if we have been advised of the possibility of such damages), including loss of profits, business or goodwill, arising out of, relating to, or in any way connected with any issue you notify us.
  • You must strictly observe and comply with all applicable laws, rules and regulations relevant to your purchase of merchandise, including obtaining all necessary customs, import or other permits to purchase merchandise from us. We make no representation and accept no liability in respect of export, import or otherwise movement of any merchandise you purchase beyond the jurisdiction of Hong Kong.
  • Some laws do not allow limitations on implied warranties or the exclusion or limitation of certain damages. In such cases, our obligations, where permitted by law, will be limited to the resupply of our services or the merchandise to you.
  • Notwithstanding the above, in no event shall the aggregate liability to you or to any third party owed by us and our associated parties exceed the lesser of (i) an amount equivalent to 3 times the price of the merchandise in dispute or (ii) HK$50,000.00. Furthermore, you agree that any cause of action arising out of, related to, or in any way connected with the site or these terms of use must commence within one (1) year after the cause of action accrues. Causes of action brought outside this time period are waived absolutely.
  • Each of the above exemptions, exclusions and limitations shall be construed as a separate, severable and independent provision of these Terms & Conditions.

• Your Warranties and Indemnity

  • You represent, warrant and covenant that you will not:

    • use our e-Store, the Website and/or the Mobile App for any fraudulent or unlawful purpose;
    • use the Website and/or the Mobile App to defame, abuse, harass, stalk, threaten or otherwise violate the rights of others, including others’ privacy rights or rights of publicity;
    • interfere with or disrupt the operation of our e-Store, the Website and/or the Mobile App or the servers or networks used to make the Website and/or the Mobile App available; or violate any requirements, procedures, policies or regulations of such networks;
    • transmit or otherwise make available in connection with the Website and/or the Mobile App any virus, worm, Trojan Horse or other computer code that is harmful or invasive or may or is intended to damage the operation of, or to monitor the use of, any hardware, software, or equipment;
    • reproduce, duplicate, copy, sell, resell, or otherwise exploit for any commercial purposes, any portion of, use of, or access to our e-Store, the Website and/or the Mobile App;
    • modify, adapt, translate, reverse engineer, decompile or disassemble any portion of the Website and/or the Mobile App;
    • frame or mirror any part of the Website and/or the Mobile App without our express prior written consent;
    • create a database by systematically downloading and storing any content or user content of or relating to our e-Store, the Website and/or the Mobile App; or
    • infringe any copyright, design right and intellectual property rights in any merchandise or any part of our e-Store, the Website and/or the Mobile App.

  • You agree to indemnify, defend and hold harmless us and our associated parties from and against any and all claims, liabilities, losses, damages, obligations, costs and expenses (including interest, penalties, and legal fees and amounts paid in investigation, defending or settling any of the foregoing) arising out of or relating to:

    • your access to or use or misuse of our e-Store, the Website and/or the Mobile App;
    • your user information;
    • any actual or alleged violation or breach by you of these Terms & Conditions or of any representation, warranty or covenant that you have made to us or the relevant Sellers;
    • your violation of the law;
    • your negligent or wilful misconduct; or
    • your violation of the rights of any third party.
  • Without prejudice to any of the foregoing, you acknowledge that you are solely responsible for all user generated content (“User Content”) created, provided or uploaded by or through you on or to other users through our e-Store, the Website and/or the Mobile App, including any data, text, files, images, photographs, sounds, videos, messages, tags or other materials. In any case, none of the User Content may at our sole determination be regarded as obscene, profane, vulgar, offensive, abusive, aggressive or contain hate speech or harassment. We are not responsible for the content of any User Content created, provided or uploaded by you or other users.

• Personal Data and Cookies

  • All personal data held by us will be kept confidential and in accordance with the Personal Data (Privacy) Ordinance (Cap. 486) but you agree that we may disclose or provide such data to the following parties :

    • subsidiaries, holding companies, associated companies or affiliates or companies controlled by or under common control with us;
    • any other person who is under a duty of confidentiality to us who has undertaken to keep such information confidential; and
    • any financial institutions, charge or credit card issuing companies, credit information or reference, or collection agencies necessary to establish and support the payment of any services being requested.
  • During your use of the Website and/or the Mobile App, we may issue to and request from your computer blocks of data known as “cookies”. You must not alter any cookies sent to your computer from the Website and/or the Mobile App and you must ensure that your computer sends correct and accurate cookies in response to any relevant request from the Website and/or the Mobile App. Cookies enhance the performance of the Website and/or the Mobile App by providing a secure method for user identification and improving navigation. Your privacy and security are not compromised when you accept a cookie from the Website and/or the Mobile App.
  • Our Privacy Policy Statement, will be provided upon request, is incorporated into and forms part of these Terms & Conditions.

• Intellectual Property Rights

  All copyright and other intellectual property rights that vest in the works comprised within our e-Store, the Website and/or the Mobile App or ancillary to it are owned by us or our related companies or are licensed to us by Sellers or other third parties. We hereby reserve all intellectual property rights in any services offered by us, including the contents of the Website, the Mobile App and the domain name. Any use by a user of our e-Store does not entitle the user or any other person, company or organisation to claim ownership or right of any intellectual property or similar rights in the content of our e-Store, the Website and/or the Mobile App.

• Terms and Conditions, Privacy Policy and Additional Terms

  • These Terms & Conditions, together with our Privacy Policy and Price Advisory Service Policy, all as may be amended from time to time in our discretion, and Additional Terms (as defined below), govern your access to and use of the Website and the Mobile App.
  • We may revise these Terms & Conditions, the Privacy Policy and the Inspection Policy, which collectively form part and parcel of these Terms & Conditions, from time to time and will provide users of the Website and the Mobile App with notice of any such changes by posting the new terms or policies on the Website and the Mobile App and providing an updated effective date. By using our e-Store, the Website and/or the Mobile App subsequent to any revision of these Terms & Conditions, the Privacy Policy or the Inspection Policy, you agree to be bound by such changes. If you do not agree to these Terms & Conditions, the Privacy Policy or the Inspection Policy, you must immediately terminate use of the Website and the Mobile App.
  • In some instances, users are subject to operating rules or additional terms that govern the use of certain parts of our e-Store, the Website and/or the Mobile App or services offered by a Seller or us (the “Additional Terms”) such as specific refund or return policy of each individual Seller. Unless otherwise expressly set forth as part of any such Additional Terms, any such Additional Terms are made in addition to and form part of these Terms & Conditions, and are incorporated herein by reference. Users of our e-Store, the Website and/or the Mobile App agree that we may provide Additional Terms at any time. To the extent any Additional Terms conflict with these Terms & Conditions, the Additional Terms will prevail.

• Other Provisions

  • We reserve the right at our sole discretion to deny users’ access to our e-Store, the Website and/or the Mobile App or any part thereof without notice and to decline to provide our services to any user that is in breach of these Terms & Conditions.
  • If any provision of these Terms & Conditions is held invalid or unenforceable by a court or administrative body of competent jurisdiction, such invalidity or unenforceability shall not affect the validity or operation of any other provisions of these Terms & Conditions which shall remain in full force and effect. If any provision of these Terms & Conditions is so found to be invalid or unenforceable but would be valid or enforceable if one or some part or parts of the provision were deleted or modified, the provision in question shall apply with such minimum modification(s) as may be necessary to make it valid and enforceable as near as may be to its invalid or unenforceable form.
  • We may assign these Terms & Conditions or appoint any third party, including our associated parties, to provide the services to you on our behalf or to perform any of our obligations under these Terms & Conditions.
  • You shall not assign or otherwise deal with its rights and obligations under these Terms & Conditions, whether in whole or in part without our written consent.
  • These Terms & Conditions set forth the entire agreement and understanding of the parties and supersede all prior oral or written agreements, understandings or arrangements relating to the subject matter of these Terms & Conditions. Neither party shall be entitled to rely on any agreement, understanding or arrangement that is not expressly set forth in these Terms & Conditions.

• Governing Law and Dispute Resolution

  • These Terms & Conditions, including but not limited to the arbitration provisions contained in this section, are governed by and construed in accordance with the laws of Hong Kong.
  • You agree that any claim or dispute at law or equity that has arisen or may arise between us relating in any way to these Terms & Conditions, any prior version of these Terms & Conditions, or your use of or access to our e-Store, the Website and/or the Mobile App, will be resolved in accordance with the provisions of this section.
  • You agree to first contact each other with regard to any claim or dispute, and to provide a written description of the problem together with all relevant documents/information and the proposed resolution. We will contact you based on the contact information stored in our user database and/or provided to us. Notice to us must be sent to: Room 1005, 10/F, Tower 2, Lippo Centre, 89 Queensway, Admiralty, Hong Kong or cs@winestry.com.hk.
  • If after 60 days the parties are unable to resolve any dispute raised, the parties agree that the dispute must be submitted to arbitration consistent with this section, except that you may assert eligible claims in the small claims tribunal in Hong Kong.
  • You agree that any claim, dispute, controversy or difference between the parties to these Terms & Conditions, and any claim by you against us (or any of our associated parties) or a Seller or, to the full extent permitted by applicable law, third parties who are not parties to these Terms & Conditions, including the existence, validity, interpretation, performance, breach or termination thereof or any dispute regarding non-contractual obligations arising out of or relating to these Terms & Conditions shall be referred to and finally resolved by arbitration in the presence of three arbitrators of whom one shall be appointed by you, one shall be appointed by us and one shall be appointed by agreement between you and us, failing which he/she will be appointed by the Hong Kong International Arbitration Centre (“HKIAC”), and shall be administered by the HKIAC under the HKIAC Administered Arbitration Rules in force when the Notice of Arbitration is submitted. The seat of arbitration shall be Hong Kong, and the arbitration proceedings shall be conducted in English.
  • Further, you agree that any arbitration will be solely between you and us, not as part of a class action claim (i.e., not brought on behalf of or together with another individual's claim). If for any reason any court or arbitrator holds that this restriction is unconscionable or unenforceable, then our agreement to arbitrate doesn't apply and the class action dispute must be brought in court of Hong Kong.

We reserve the right to add, alter or amend these Terms & Conditions without prior notice. Thank you for your kind understanding.

18 April 2023